Ivy Top Erotics guarantees excellent quality, which does not alter the fact that a product can always escape our strict control. We will of course solve this for you quickly and correctly!
All Ivy Top Erotics products come with a 2-year manufacturer's warranty, with the exception of accessories, cables and any loose parts. If you have problems with an Ivy Top Erotics toy, please contact the (web) store where you bought the product, they will handle it neatly for you. Can't figure it out with the (web) shop? Please contact info@ivytoperotics.nl. Clearly state where and when you bought the product and what the defect/problem is. Do not forget to enclose the proof of purchase. Damage to products caused by fault/incorrect use, excessive use or disassembly is excluded from the manufacturer's warranty.
In addition to the excellent service and warranty that both Ivy Top Erotics and our suppliers offer, the legal warranty also applies to our products. If you are of the opinion that the product does not meet what you can reasonably expect from the product, please contact the store where the product was purchased or send an email to: info@ivytoperotics.com, so that the problem can be resolved. are being solved. Always clearly state the problem, which product from our collection it concerns and where you bought the product. Don't forget to include proof of purchase.
